Refund policy
Returns, Replacements & Refunds
At Renoure, every product is printed on demand just for you. Because of this, we cannot accept returns or exchanges for change of mind, wrong size selection, or colour preference. Please check the size chart carefully before ordering.
Damaged, defective, misprinted or wrong items
If your order arrives damaged, defective, misprinted, or is not what you ordered, we will replace it at no cost to you.
To be eligible:
- Contact us within 3 days of delivery at support@renoure.in with your order number.
- Share clear photos of the product and the outer packaging, and an unboxing video (recorded continuously from opening the sealed package). Claims without these may not be approved.
- Do not use, wash, or alter the product before contacting us.
Once verified, we will reprint and ship a replacement. If a replacement is not possible, we will refund you to your original payment method within 5-7 business days.
Not eligible
- Wrong size ordered or change of mind
- Slight colour variation between screen and printed product
- Damage caused by cutting the package with sharp objects, or by wear and washing after delivery
- Orders returned because of an incorrect or incomplete address, or an unreachable or refusing recipient
Lost in transit
If tracking confirms your parcel is lost, we will reship it or refund you in full.
Contact: support@renoure.in